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Technical Tips

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This page was developed to assist you in understanding the design and navigation of the Transfer Counselor Website (TCW).

Technical Support

Looking for that bit of information that you know you found once but can't remember where?  No problem! We now have three ways to find that important information - the search bar, site map or the Technical Support button.

  • The search bar is a keyword search feature that provides results like most all browser search features only the results are specific to TCW webpages exclusively that contains the keyword you searched.  The search bar requires a minimum of three letters to conduct a search. However, more succinct you get with your keyword the better the search results will be. The search bar can be found on all TCW webpages (except .pdf files).
  • The site map is automatically updated as we add/modify or delete pages on the TCW and is in a root directory-like configuration containing live links.  The link to the Site map is located on the TCW homepage. We received several requests for this feature so we developed and added it to the site in fall 2011.
  • Live Chat is a new feature on the TCW incorporated in the latest website redesign in fall 2011. This feature provides you instant access to a TCW team member for assistance on how to find data on the Transfer Counselor Website (TCW). You can access the Technical Support button whenever you need it from the TCW homepage. How can this feature benefit you? The Technical Support button allows you to instantly hold a chat session with a TCW team member and incorporate their assistance on helping you find that much need information, resource or tool quicker and faster! It also allows you to leave an email even when the feature is offline, which will be responded to within 24 hours. The chat system also allows the TCW team to compile a knowledge base of most common queries which will be made available to site users. Click here to review this great new feature and how it functions.

Newsletters

Each semester (biannually) the TCW staff publishes The Transfer Focus Newsletter. The Transfer Focus is designed to keep you current with updates and changes to the TCW. Access to the most current The Transfer Focus requires subscription to the TCW Listserv.  Archived publications of The Transfer Focus can be obtained by clicking on the term you are interested in: Spring 2010, Fall 2010, Spring 2011, Fall 2011.

 

Broken Links

To insure you are getting accurate and up-to-date information, the TCW incorporates hyperlinks that redirect you to URLs formulated by the four-year systems and universities.  When the systems and universities update their links they may change the file name which will cause the hyperlink used by the TCW to become broken.  Please notify the TCW webmaster when you come across a broken link so we can get it fixed quickly and efficiently.
 

Page Browsing Tips

Using hyperlinks that redirect you to information formulated by the four-year systems and universities also limits the TCW team's control over the functionality of the page the hyperlinks direct you to. Not all hyperlinks provide you with an active BACK button. To alleviate this problem we suggest that you open a new window or tab.

Opening A New Window or Tab

You can open a new window or tab by simply right-clicking on a hyperlink and selecting "Open link in new tab" or "Open link in new window" in the pop-up menu. We suggest using tabs because you can jump from opened tab to opened tab within the same browser window. You can close certain windows or tabs while not affecting other opened windows or tabs by clicking on the "X" in the right corner of the tab or window.
 

Pop-Ups

Some university hyperlinks utilize pop-ups, so you may want to disable your pop-up blocker in order to view all the available university transfer information. Another alternative to handling pop-ups is by clicking on the yellow highlight bar that will appear above the main screen menu when a pop up is attempting to load.  By clicking on the yellow highlighted bar a submenu will appear that will allow you to select the option to temporarily allow pop ups.


TCW URLS

For your convenience, the following URLs are registered to the Transfer Counselor Website and active, as of July 1, 2010:

http://ccctransfer.org
http://ccctransfer.net
http://ccctransfer.com

Click Here to download Listserv User Guide-Revised October 2011

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